WHAT’S COVERED UNDER WARRANTY?
When you buy eyewear, non-prescription orders (sunglasses, glasses, and goggles that come right out of the box) have a one-year warranty that covers manufacturer defects on the frame and the lenses.
Sorry, damage and wear from normal use doesn’t apply. The lifetime of most eyewear is around two years.
Get an Additional Lens Warranty on Sportyvibe on Prescription Orders
All sportyvibe prescriptions lenses come with a standard 1 year warranty that provides you a free replacement for manufacturer defects.
However we cannot avoid scratches due to normal wear, and sometimes if the scratches are just too obvious and interrupting your vision then you would be at risk to use them. This is why we would like to provide an additional Lens warranty coverage of a one-time remake when this happens. Depending on your choices of lens made we will be able to provide you up to two years coverage.
What about Direct/Authentic Brand Lenses?
Depending on the brand, you’re covered by a one or two-year warranty against manufacturer defects like the warranty you get with the frame.
WHAT HAPPENS WHEN I NEED TO USE MY WARRANTY?
Contact us on your page return service. Just like the usual return process, once we have received the item our team will be able to inspect and provide you with the necessary replacement.
LOOK GOOD FEEL GOOD
Rest easy. You’re backed by the LOOKGOOD FEELGOOD Guarantee, so you’re not stuck with something you’re not happy with. Our opticians are watching your order from start to finish. Contact Us with any questions or concerns about your order and see the world the way it was meant to be.
We understand that sometimes things happen. If you’re outside of the 14-day window, just let us know. We’re committed to finding a solution that will work for you. If you have a lens / eyewear ordered and is under process that you need to alter, notify us and we will take care of it. Give us a call, send us an email or reach out to us via WhatsApp Chat support. We are here to support what you need 7 days a week.
We are determined to make every customer LOOKGOOD, so shop away. With a guarantee like that, there’s no reason to struggle with bad vision while doing what you love.